Terms and privacy

Draft, to be reviewed before public launch.

Framing

1. Made to order. Every frame is custom made, so online orders are paid in full, including delivery, before work starts.
2. Sizes. We measure your artwork on arrival. If it differs from the size you entered by more than 5%, we'll send a revised price for you to approve before we cut anything. You pay the difference, or we refund it.
3. Cancelling. You can cancel for a full refund until materials are cut.
4. Your artwork. We take great care with your work, but it remains at your risk while with us. We recommend insuring valuable pieces.
5. Materials. Timber and finishes vary naturally. If a moulding is discontinued or delayed, we'll contact you with options.
6. Conservation. Conservation framing applies only where stated (UV-protective or museum glass, acid-free mats and archival backing).
7. Turnaround. About two weeks after we receive your artwork. Special orders depend on supplier delivery times.
8. Collection. Please collect finished work within 30 days of our notice. After that we may charge for storage.
9. Delivery. Local delivery is priced by road distance from the studio. We don't post framed glass; freight outside our delivery area is quoted separately.
10. Your rights. Nothing in these terms limits your rights under the Australian Consumer Law.

Printing terms are on the Giclory terms page.

Privacy

We collect your name, contact details, delivery address and order details only to make and deliver your order. They're stored with the services we use to run this site (Base44 for the website, Stripe for payments, Google Maps to price delivery). We don't sell your details or send marketing unless you opt in. Ask us at any time to see or delete your information: info@newlookprintandframe.com.au.

Newlook Print & Frame, 971 Basalt Road, Shepherds Flat VIC 3461 · 0409 946 562.